FAQ

What does RonI stand for?
RonI is an acronym with the following meanings: Return on Investment: Our products offer a valuable return on your investment. Responsiveness on Inquiry: You can count on a quick response from us once we receive your inquiry. Responsibility on Integration: We are committed to providing excellent service long after the sale.
How do I purchase RonI products?
Our products are sold through our dealer network as well as direct, depending upon your location. Call us at 1-866-543-8635 to begin the process.
What are the benefits of your ergonomic equipment?
Increased productivty Ease of movement and positioning Enhanced operator safety Reduced operator fatigue Improved work force utilization Protection of your product Reduced labor costs and increased profits
How do I order replacement parts?
Contact RonI direct and provide your product serial number. Knowing this number before you call will expedite your order and ensure you receive the correct replacement parts. Call us at 1-866-543-8635 and ask for our Spare Parts Division or email them at spareparts@roni.com.
Where is the serial number located?
The primary serial number for the lifter can be found at the base of the lifter on the back side. Additional serial numbers have been assigned to specific components of the lifter. These can also be used when ordering spare parts. See photo for specific locations of serial numbers.
How do I find the right piece of equipment for my lifting needs?
Browse our Application section to see how we have accomplished the lifting needs for other companies and then give us a call! One of our sales application engineers will ask you a series of questions to determine your lifting needs and develop a solution that best meets those needs.
What is your standard lead time?
Standard lead times vary, depending on the complexity and size of the project. Contact us for more information on your individual project needs.
What is your sales area?
We ship globally, although our main sales and service presence is in North America. We are headquartered in Charlotte, North Carolina.
How can I feel confident that my lifting system will work as intended?
In most cases, we try to obtain an actual sample of your product to be lifted for in-house testing prior to constructing your equipment. In many cases, approval drawings are created that clearly show the design and intent. Fabrication, finishing, and assembly are done in-house, followed by a series of load tests. Approval demonstration videos are also available upon request.
How do I become a member of your dealer network?
Contact us for more information! Email us at info@roni.com or call us at 1-866-543-8635.
Do you accept credit cards? If so, which ones?
Yes, we accept Visa, Mastercard, and American Express at the time of shipment with no fees added.
What is your relationship to the sunnex group?
The Sunnex Group is a privately-owned business group, partnering with 20 member companies who specialize in lifting technology. We are proud to be one of those companies. Learn more about the Sunnex Group and our sister companies at sunnexlifttech.com.
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