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FAQ

R on I is an acronym with the following meanings:

Return on Investment: Our products offer a valuable return on your investment.

Responsiveness on Inquiry: You can count on a quick response from us once we receive your inquiry.

Responsibility on Integration: We are committed to providing excellent service long after the sale.

Our products are sold through our dealer network as well as direct, depending upon your location.

Call us at 1-866-543-8635 to begin the process.

Increased productivty

Ease of movement and positioning

Enhanced operator safety

Reduced operator fatigue

Improved work force utilization

Protection of your product

Reduced labor costs and increased profits

Contact R on I direct and provide your product serial number. Knowing this number before you call will expedite your order and ensure you receive the correct replacement parts.

Call us at 1-866-543-8635 and ask for our Spare Parts Division or email them at spareparts@roni.com.

The primary serial number for the lifter can be found at the base of the lifter on the back side. Additional serial numbers have been assigned to specific components of the lifter. These can also be used when ordering spare parts. See photo for specific locations of serial numbers.

Browse our Application section to see how we have accomplished the lifting needs for other companies and then give us a call! One of our sales application engineers will ask you a series of questions to determine your lifting needs and develop a solution that best meets those needs.

Standard lead times vary, depending on the complexity and size of the project. Contact us for more information on your individual project needs.

We ship globally, although our main sales and service presence is in North America. We are headquartered in Charlotte, North Carolina.

In most cases, we try to obtain an actual sample of your product to be lifted for in-house testing prior to constructing your equipment. In many cases, approval drawings are created that clearly show the design and intent. Fabrication, finishing, and assembly are done in-house, followed by a series of load tests. Approval demonstration videos are also available upon request.

Contact us for more information! Email us at info@roni.com or call us at 1-866-543-8635.

Yes, we accept Visa, Mastercard, and American Express at the time of shipment with no fees added.

The Sunnex Group is a privately-owned business group, partnering with 20 member companies who specialize in lifting technology. We are proud to be one of those companies. Learn more about the Sunnex Group and our sister companies at sunnexlifttech.com.